How do I care for your toys?
When it's time to clean wooden toys, trying to wipe with a fry cloth first. If a damp cloth is need to remove dirt, moisten the cloth just to clean. Wipe away moisture and let it air dry. As the final step - add some linseed oil and polish the toy (for non-painted toys)
Where are your products made?
All our products are manufactured in Russia. For our toys we use natural and eco-friendly materials like different species of wood, linseed oil and water-color paints. All materials are safe for children and environment.
What is your current turnaround time?
We are shipping in 2-5 business days.
How much does shipping cost?
- Shipping fee starts from $5.60. Depending on the weight the cost may vary.
- To combine postage when buying multiple items, contact us and we will send you a personalized card with an adjustment of shipping!
What is the best way to contact customer service?
The best way to reach us is to email email@example.com. We are here Monday through Friday from 9am to 6pm and will strive to get back to you within 4 hours.
Is your website secure?
What payment methods do you accept?
We accept Visa, Mastercard, American Express, Maestro, Visa Electron through PayPal payments.
How can I track my order once it has shipped?
As soon as we ship your order, we will send you an email with all of your tracking information.
Can I cancel or change an order?
Once an order has been shipped it cannot be cancelled or changed. For any questions, you can contact us at firstname.lastname@example.org
The item I want is sold out. How will I know when it is back in stock?
Subscribe to our mailing list to be among the first to know when out-of-stock items are available again.